Information and assistance
Providing information and assistance to drivers forms an integral part of the motorway management process.
Websites and mobile apps are used to provide real-time information on the road network, traffic and everything that the local area has to offer.
Assistance is available 24 hours a day, 7 days a week, guaranteeing services and safety via the internet, over the phone and on the road.
Our information is accurate, dynamic and proactive.
Our information is accurate, dynamic and proactive.
In order to best plan your journey, in terms of both safety and making the most of what the surrounding area has to offer, you can count on one of our information channels: today, the internet is undoubtedly one of the main sources of information, but you can also contact our operators who are always on hand to reply to your requests.
Thanks to our partnership with motorway operators in the north east of Italy, the mobile app Viaggando is also available (for Android, IOS and Windows Phone), offering comprehensive real-time information on the motorway network between Brescia and Trieste.
Customer support
Customer support
Commercial assistance is provided through the 4 Service Centers located at the Desenzano, Verona Sud, Vicenza Ovest and Thiene toll stations.
In the Service Centers it is possible to define non-payments originated at the relevant toll stations, receive information on tolls, request refunds and invoice those paid in cash. (PAY ONLINE)
The Service Centers carry out the marketing of Telepass equipment and Viacard cards (pre-paid and current account), with related after-sales support. For more information on Telepass (how to subscribe, types of contracts, costs, reporting loss, changing license plates, etc.) you can visit www.telepass.com.
Customer support along the road, on the other hand, is guaranteed by our Traffic Control Officers who are available to provide assistance 24 hours a day, 365 days a year. Their role is to supervise the entire stretch of motorway, guaranteeing direct and prompt intervention in case of an accident, removing any debris on the carriageway, vehicles in a hazardous position, and to ensure that traffic flows as smoothly as possible. Our Traffic Control Officers also work together with Traffic Police and other Emergency Services in case of an accident, help road users in difficulty, put in place any road signs necessary to alert drivers to a hazard and carry out urgent maintenance work to ensure the infrastructure is safe (e.g. damage to safety barriers, fencing, road signs, etc.).
Service Charter
Service Charter
Dear Travellers,
I am pleased to present the new edition of the Service Charter, a document that reflects our Company’s ongoing commitment to ensuring a safe, reliable and high-quality travel experience along the routes we manage.
Our motorway is a strategic infrastructure for mobility in North-East Italy and represents an essential connection for people, businesses and local communities. For this reason, we continue to invest in infrastructure maintenance, road safety, technological innovation and sustainability, integrating these values into every aspect of our operations.
The year 2026 begins in a context that calls for resilience, continuity and adaptability. In this scenario, we remain firmly committed to our daily work to ensure safety, service quality and the careful management of our network. The infrastructure projects currently underway, together with investments aimed at continuously improving traffic flow, demonstrate our determination to look ahead with responsibility and vision.
Environmental sustainability remains one of our key priorities: reducing the impact of infrastructure, improving energy efficiency and contributing to the well-being of the areas we serve are commitments we pursue with consistency and transparency. Likewise, the safety of both travellers and workers remains a fundamental value, which we uphold through advanced technologies, dedicated training and ongoing collaboration with all relevant authorities.
This Charter sets out our service standards, objectives and commitments to the community that travels daily along the A4 Brescia–Padua and the A31 Valdastico. Dialogue with our users remains essential in guiding continuous improvement and in building an increasingly modern, safe and sustainable travel experience.
I wish you a pleasant journey along our routes, with the assurance that we will continue to strive to provide a service that meets your expectations.
Have a safe journey.
Bruno Chiari
Chief Executive Officer
Tolls and payment statements
Tolls and payment statements
If the toll is not paid, either in full or in part, a receipt certifying the unpaid toll is issued at the toll booth. Each receipt shows the unpaid toll reference number, the vehicle details, the transit data and the outstanding amount.
The unpaid toll may be settled without any additional charges within 15 days from the date the unpaid toll receipt is issued.
Just a few minutes after the transit, it is possible to pay the unpaid toll online by accessing the unpaid toll report, issued exclusively by Autostrada Brescia Verona Vicenza Padova S.p.A., and entering the unpaid toll reference number shown on the receipt. Alternatively, the unpaid toll can be settled at the Company’s Service Centres, by bank transfer, at post offices, or at toll booths staffed by personnel.
Through our online payment service, you can easily settle unpaid tolls and motorway payment notices issued by our Company.
